IM
Igna M

1 reviews | Active since Jul 2017

11 Jul 2017, 14:54

What service?

<p>I have upgraded my contract with vodacom almost 2 months ago, I have received the device the next day but I am still not on the new contract I migrated too.</p> <p>I have called vodacom a few times just to be transferred from one department to the next and no one wants to assist me.</p> <p>The previous time I migrated from one contract to another one it was done without any issues.</p> <p>My new contract would have kicked in on the 1st of July but it didn't, what is happening to vodacom as they are losing their good service they always had, but the last 6 months there is less than no service.</p>

0
Replies (3)
Vodacom
Vodacom's reply11 Jul 2017, 15:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

IM
Igna M's update17 Jul 2017, 09:19
Reviewer Update

So vodacom has made it worse by asking me for my personal info over an e-mail.

Really?

The best way would be to ask for a contact number where I can be reached.

Vodacom
Vodacom's reply04 Aug 2017, 08:11
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team