What service?

<p>I have been struggling to connect with my ****le for about a month now. So today I once again phoned the customer care line. At first the guy on the other side wanted me to connect to the ****el with my phone... after I already explained that it is a ****LE, so it can only connect when it is plugged into a usb port. Eventually he gave up and put me through to the solutions department (I thought solutions was part of customer care, but ok).</p> <p> </p> <p>The solutions department put me on hold about 3 times, each time to "check something". I started getting irritated with this and when I asked her what was going on, she told me to not rush her, and then dropped the call.</p> <p> </p> <p>I phoned again. This time the other person spoke an ununderstandable english, so I asked for someone in Afrikaans. After another 10 minutes of holding, I asked them to please help me in english if it is so impossible to help me in my language. The guy insisted that he would get me someone in Afrikaans and then said that I should phone back later for someone in Afrikaans. So I told him again that I am fine with English, but he refused to help me. I then told him that if he couldn't get someone in Afrikaans, and refused to help me in English, I could just as well cancel my contract, so he put me through to cancelations (wich i didn't ask for). And guess what. The cancelations department dropped the call. Funny enough they refused to phone me back with someone to help me in afrikaans, but when I was still willing to talk english, they offered to phone me back.</p> <p> </p> <p>So I phoned again. By now I was on the phone for 40 minutes already with no one able or willing to help me. The lady on the other side did not even let me finish talking before she told me to put the sim card into a phone, but the ****le's sim card is a big sim card and my phone only takes small sim cards. She then told me that there is nothing she could do. This, when she did not even listen to the problem.</p> <p> </p> <p>This is not the first time that I have had issues with this. I and no one can help me. I've been paying without getting anything in return. And this time, not being able to get any service in my language just made it worse.</p>