CD
Cheryl D

1 reviews | Active since Sept 2013

04 Aug 2023, 04:25

What service?

Shocking service from Vodacom and their call centre agent, absolute radio silence on my application and my query regarding my application. As a prepaid Vodacom customer for 15 years, I am appalled.

Just an email to advise that my application was unsuccessful would have been appreciated but instead I get no response over a period of 30 days.

Well done Vodacom, on standing out in times where service in our country is non existent, sad to see you fall in with the rest.

0
Replies (1)
Vodacom
Vodacom's reply04 Aug 2023, 08:11
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team