CD
Cheryl D
1 reviews | Active since Sept 2013
04 Aug 2023, 04:25
What service?
Shocking service from Vodacom and their call centre agent, absolute radio silence on my application and my query regarding my application. As a prepaid Vodacom customer for 15 years, I am appalled.
Just an email to advise that my application was unsuccessful would have been appreciated but instead I get no response over a period of 30 days.
Well done Vodacom, on standing out in times where service in our country is non existent, sad to see you fall in with the rest.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
04 Aug 2023, 08:11 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Aug 2023, 08:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
