What service?

What disappointing service from Vodacom. After 7 years I will definitely move my business. First they failed to cancel a contract, then the next month after many phone calls they cancelled the contract. Christine from Vodacom phoned back and offered a new contract and additions to my primary contract which I now found out was not loaded. I have been spending the last hour to get hold of anybody to assist. They keep putting your through to a number that drops the call or just end the call or the agent says no speak to cancellations but the number is already cancelled so still no feedback and dead lines. What happened VODACOM? You used to be so reliable and trustworthy. In 7 years I have been a loyal and paying customer. But that relationship changed today.