1 reviews | Active since May 2014
what's the point if you don't call back
<p>What's the point you have customers wait for a call back if since 14:27 no one calls back? Why can't I hold for assistance and speak to someone? Why is there only a stupid call back if no one does their jobs? You wasting people's time </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So I'm not sure should I be mad as hell or disappointed in the fact that I have been loyal to vodacom for so long?
So in fairness I was called back by the team who apologized on Friday that no one called back as yet? The gentleman was really polite and said he would find someone to assist me with this matter asap. He explained that possibly due to the strikes the call center was low on agents. I query was logged and was said someone would contact me in 2 days. So I figured ok at least by yesterday (Monday) I would receive a call to sort out this matter? Again nothing? Can someone please just tell me why my business lines are no longer good enough for vodacom?
So I'm not sure should I be mad as hell or disappointed in the fact that I have been loyal to vodacom for so long?
So in fairness I was called back by the team who apologized on Friday that no one called back as yet? The gentleman was really polite and said he would find someone to assist me with this matter asap. He explained that possibly due to the strikes the call center was low on agents. I query was logged and was said someone would contact me in 2 days. So I figured ok at least by yesterday (Monday) I would receive a call to sort out this matter? Again nothing? Can someone please just tell me why my business lines are no longer good enough for vodacom?