What's going on?????

<p><br />Good day,<br /> <br />I received an SMS from Vodacom stating that my account was in arrears. <br /> <br />I called your customer service to find out what the issue was, only to find out that im in arrears not for keeping my account up to date but because I pay my account after the 1st of every month.<br /> <br />Speaking to your consultant over the phone she informed me that the account needs to be paid before the 31st, but your consultants in store reassured me when I upgraded that if I could make payments before the 7th of every month that the account would be settled and I would not fall behind or billed for late payments, as it was before the 8th of the new financial month. I was told that the last up to date payment was in September 2013, if that’s the case why have I not been informed of this for the past 2 years and 7 months, and now out of the blue im behind on payments.<br /> <br />I did not and have not received a letter or statement saying that I was behind with payments because it was paid late, this is unacceptable and im am not at all happy with this.<br />This is affecting my credit record badly due to negligence and misinformation provided by Vodacom instore and by customer care and I would like a response concerning this A.S.A.P. Call me on *** the reference number is: 003S~SCR4</p>