<p>Every 1st of the month my airtime and data gets loaded to my account. Now today on the 3rd of the month none of my apps worked and when I checked my balances it said I had R0.00 airtime and 0mb left. I called them and they tell me that I used ALL my airtime on the internet since yesterday will this morning... I don't even use my data when I'm at home, I use my wifi. And when I ask about my data they said I don't recieve data at all, but I have been getting it for a very long time already. And Friday afternoon I bought 250mb of data just in case, so all of that data has also disappeared. The lady I spoke to, who I could hardly make out what she was saying, was also no help at all. Well done vodacom you have just lost a loyal client of many years.... P.s. this is not the first time this happens.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
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