1 reviews | Active since Nov 2016

30 Nov 2016, 15:20

What on earth is going on?

<p>So, yesterday, went to Nicolway Vodacom to get a new phone. My number was prepaid so they had to convert it to contract. As soon as I left the store my number stopped working. Anyway, I was told it would take 24 hours to activate. 24 Hours later, it still didn't work, so I called Vodacom. They sent me to the shop. I went to the shop. They sent me to calling in cause 'everything' was alright on their side. I called back Vodacom who have now sent me back to the shop because my number apparently doesn't exist. HOW??? I worked perfectly well yesterday. No one can help... Being sent from pillar to post... this is ridiculous... I actually don't know how to fix this situation anymore!!!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team