1 reviews | Active since Nov 2013
What now?
I honestly am unsure of where the problem lies. Game or Vodacom. But since Game did the contract on behalf of Vodacom...I got a contract on Friday at Game. I was told by the consultant who does the Vidacom contracts that I will be billed in 2 working days i.e. Tuesday. I was also told that i will not be paying the full contract amount as it was already halfway thru the month and since i will be billed again for the same amlunt at the end of the month. Today, I get an SMS from Vodacom that the FULL amount will be debited TODAY not Tuesday. So in other words the info I got was false, plus now I am debited earlier thab I bargained with an amount that is way more than I was told it would. PLUS on the pamphlet it was noted yku get R300 airtime valid for 7 days. Big surprise, didnt get that airtime but they deducting earlier and way more than i was informed or prepared for. Not happy. If the amount came off Tuesday it would have been better but now its on a Sunday of all days.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
