ES
Elana S

1 reviews | Active since Nov 2013

22 Nov 2015, 10:15

What now?

I honestly am unsure of where the problem lies. Game or Vodacom. But since Game did the contract on behalf of Vodacom...I got a contract on Friday at Game. I was told by the consultant who does the Vidacom contracts that I will be billed in 2 working days i.e. Tuesday. I was also told that i will not be paying the full contract amount as it was already halfway thru the month and since i will be billed again for the same amlunt at the end of the month. Today, I get an SMS from Vodacom that the FULL amount will be debited TODAY not Tuesday. So in other words the info I got was false, plus now I am debited earlier thab I bargained with an amount that is way more than I was told it would. PLUS on the pamphlet it was noted yku get R300 airtime valid for 7 days. Big surprise, didnt get that airtime but they deducting earlier and way more than i was informed or prepared for. Not happy. If the amount came off Tuesday it would have been better but now its on a Sunday of all days.

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2015, 11:05
Official
Hello Elana123,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team