MW
Marozelle W
1 reviews | Active since Feb 2014
25 Jan 2021, 09:13
WHAT NIGHT OWL??
I receive 50GB Data and 50GB night owl each month. I only download and do updates during night owl (which I thought was between 01:00 and 05:00) but every month my data is finished by the 15th and when I check my usage it would say 20-30GB on Netflix. What the hell is going on, this is totally unacceptable! Why have night owl if you take my normal data at 2am. If this doesn't get attention ASAP I will cancel my contract and switch to another provider because with my data costs these last few months I can get uncapped on a 12mb line and it would work out much cheaper.
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Replies (2)
Vodacom's replyOfficial
25 Jan 2021, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2021, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Feb 2021, 10:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2021, 10:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,