What Next?!?!

<p>My mom has had a Vodamail account for years, which was linked to a data sim. Being that the data sim was due for an upgrade and so too her cell, she decided to downgrade the data sim to a "Pay as You Go" and rather add data to her cell account. A week later she tries to access her Vodamail account but it refuses her access. After speaking to the manager at the Vodashop in Walker Drive, i was told to have the sim brought in to confirm it's Rica status. After doing this and also recieving exceptional service above and beyond from the manager and his staff, i eventually got told that the account appears to be locked, all that is required is for my mom to phone 082 111 (supposed customer care) to have it unlocked. After her trying to do so and being tossed from one consultant to the next and eventually getting to a supervisor, she got told there is no such simcard allocated to her ID. ***!!! So i tried phoning them and get this snotty attitude about why couldnt the Vodashop assist me with this. No keeping in mind that i am a third party to this whole story but i am also a RED VIP customer of Vodacom, apparently this means i get preferred service... whatever that must mean, because i still havent experienced any of it! </p> <p>So back to the Vodashop i go, again speaking to the manager who then insists i take his email address so he can take my story to his head office. 4 days later and a second email from him to the headoffice, still no joy. </p> <p> </p> <p>How difficult can it be to get a Vodamail account operational again Vodacom?!?!?</p>