What must you do to get your fibre line fixed?

Item: Vodacom
Rating: 1
Author: Quinton F

Various escalations regarding my fibre line being down has not yielded any outcome. Consultant cannot assist and all you hear is an email has been sent. Frogfoot just as useless as apparantly one client down is not an issue. Suprise suprise they did sucesfully debit my account. Paid but received almost no service.

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Replies (1)

Vodacom's replyOfficial

04 May 2022, 08:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 May 2022, 08:02

Official