What must one do to get a query sorted. Go to lawyers!!.Vodacom is just all about *****!!

After the last review a consultant from vodacom did come back to me and i really thought im getting somewhere with getting my query sorted as he reasured me that they will fix the billing of my data package as he did give me the package for R279 and that he logged a request for them to refund me the money they took to much and i will receive an invoice with the right billing. But regretfully this is not the case. I gave them the benefit of the doubt that although they did not send a correct invoice i'll wait for the 1st May when my debitorder go through and was sure i will be billed correctly but SADLY the wrong amount was taken of my account yet again. I have contact vodacom this morning (3May) leaving a message for Tyron (consultant) to please come back to me before 11:00am or latest the end of day but as we know by now NO RESPONSE even saying to them that i will be on hello peter yet again if i dont hear from the consultant. Vodacom is just all about ***** and if this does not get resolved within the next day or so this will go onto all social media platforms as i said in my previous review i'll do as i have now ran out of patience with vodacom and all their empty promises and people should be made aware of how vodacom opperates. Obviously one seems to have to get lawyers involved seems like that is my one and only solution to get the resolved!!!!!!-