What must I do more to sort out my account

Good day

In August 2017 there was ***** done on my 1 line - ********** 541 so I went to vodashop in Kolonande as the call centre keeps on revering me to go to a shop, as they are unable to assist me telephonic.

At Kolonade I was told to bring an affidavit and a copy of my ID for them to send it through to the correct department, to sort out the ***** case. Peter Matsepe at forensic department handled my case as he received my affidavit and copy of my ID. According to him, he compared my signature on the contract of ********** 596 to logged a service request, ref. ********** ********** that is still in progress and because of this mistake my account stay in arrears and all my lines (7 of them) gets cut off each month.

On 28 Nov I was told by accounts that there is no ***** on my account, so I went to service park to go see Peter and made it clear to him he had the wrong contract number, cause the line I am disputing is ********** 541 and not ********** 596.

Ever since I went to service park I am struggling to get my account sorted out.

There was another service request logged on the 3rd of January with ref. ********** ********** that was closed due to the service request that is still in progress that Peter logged.

Kindly let me know if you are able to sort out my account or if you can assist me with the correct contact info that can help me, as I am fed up to go in every week to find out what the progress is on my accouts.

Regards,

Wessel Jordaan

**********