MS
Mark S
1 reviews | Active since Mar 2009
28 Nov 2018, 11:29
What more!!!!! Pathetic
Since the 1st Oct, I am trying to cancel contract that is due for upgrade. Vodacom been giving me a run around and now claim the contract is not due for upgrade. I then requested a copy of the contract via the chat to no avail. I had send and email 21 Nov, and responded their consultant would get back to me. I am paying for a contract that has expired and that refuse to send me a copy of the contract because they know that it has expired. Instead the consultant wants to sell me other products. Please provide me the contract. Reference no: 002L-CTK2
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Replies (5)
Vodacom's replyOfficial
28 Nov 2018, 11:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2018, 11:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mark S's updateReviewer Update
30 Nov 2018, 11:44**** Vodacom, No consultant has called me to date. I am geeting the same run around that I received when I called customer service and emailed requesting the contract. Another month, I would have to pay . Vodacom, you on a roll milking people financially for what they dont want. I want the contract.
MS
Mark S's update30 Nov 2018, 11:44
Reviewer Update
**** Vodacom, No consultant has called me to date. I am geeting the same run around that I received when I called customer service and emailed requesting the contract. Another month, I would have to pay . Vodacom, you on a roll milking people financially for what they dont want. I want the contract.
MS
Mark S's updateReviewer Update
30 Nov 2018, 11:44**** Vodacom, No consultant has called me to date. I am geeting the same run around that I received when I called customer service and emailed requesting the contract. Another month, I would have to pay . Vodacom, you on a roll milking people financially for what they dont want. I want the contract.
MS
Mark S's update30 Nov 2018, 11:44
Reviewer Update
**** Vodacom, No consultant has called me to date. I am geeting the same run around that I received when I called customer service and emailed requesting the contract. Another month, I would have to pay . Vodacom, you on a roll milking people financially for what they dont want. I want the contract.
MS
Mark S's updateReviewer Update
03 Dec 2018, 09:35Vodacom you have responded 5 days ago a consultant would call me. No one called! Vodacom, I don't need a call from a consultant! I need the contract that you claim is not expired that I wish to switch to pre-paid. I am cancelling the debit order for January 2019 as I was ****** again by Vodacom that deducted the amount for the contract for Dec 2018.
MS
Mark S's update03 Dec 2018, 09:35
Reviewer Update
Vodacom you have responded 5 days ago a consultant would call me. No one called! Vodacom, I don't need a call from a consultant! I need the contract that you claim is not expired that I wish to switch to pre-paid. I am cancelling the debit order for January 2019 as I was ****** again by Vodacom that deducted the amount for the contract for Dec 2018.
Vodacom's replyOfficial
04 Dec 2018, 12:46 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply04 Dec 2018, 12:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team