What is the use!?

Two weeks ago I complained on Hellopeter.com about the horrific attitude and service from Vodacom. A consultant phoned me on the 22nd of January whereby I requested she phoned me on Monday as I was driving.<br> To this day my call was never returned, my laptop is still not booked in for repairs! What else do I need to do to get a response from someone who knows what is actually going on in the company they work for!!!<br> Ridiculous!