What is the problem NOW?

<p>I have been struggling with this service since September. (See previous unresolved complaint logged in December)</p> <p>I recieved a letter of good will due to the inability to provide me with the requested information I asked for. </p> <p> </p> <p>My phone was reported as ****** and completly blocked in September. We are still busy with the same infuriatingly frustrating situation. </p> <p> </p> <p>I find it incredibly hard to believe as I went into the store SEVERAL times and NOBODY at any of the Vodacom stores could find a explination for this. Ofcourse this is also due to the system being down but I have wasted several hours in the store. </p> <p> </p> <p>I went into the store to pay the ASTRONOMICAL bill and was assured that it would be picked up and that everything would be restored within 24 hours. I am still recieving constant calls from ********** and it is just a recording or completly silent and these are at literally the most absurd times of day and/or night. </p> <p> </p> <p>I simply can not understand what is going on with Vodacom & I was told that I had settled the account when I paid in-store. It seems the information just does not add up from speaking to the consultant in store and I am unable to find a resolution to the problem yet I recieve constant SMS's to come and upgrade my device. </p> <p> </p> <p>I give up. I will not be upgrading & I want to cancel this account effective immediatley as I have not had service on this phone for months now. It is a complete contradiction dealing with the Vodacom employees and when I login to the electronic system I simply can not understand what the problem is as I literally seem to just keep on paying but I can not even get the decency or satisfactory comunication let alone efficient and effectivness. </p> <p> </p> <p>Being in excess of 10 year client at Vodacom I am so dissapointed & just can not seem to find a resolution but the electronic phone call is boardering on being harrasment at this point. </p> <p> </p>