1 reviews | Active since Dec 2010
What is the point of applying online with Vodacom
Vodacom is using 3rd party providers to take orders for them. I'm made an application online almost 7 days ago. Calling in everyday.... with them agent just saying the application is pending. It's shocking how bad the experiance is with Vodacom when doing an online application. It's actually not a application but you requesting a call back from from Vodacom. The sad part is I already have an account with Vodacom yet 7 days for an application with is still saying pending is just bad service. No curtesy or email call trying to help me resolve this all the agent says is "I'm going to escalate this for you" Calling in does not help resolve the issue sending an email does not help the issue.
Last year I was approved for a phone also any Vodacom requested it returned as per the Courier with Vodacom telling me they attempted the delivery but as per footage the courier never attempted delivery. Tying a different application about 6 months later yet the issues with Vodacom no better.
Says I now have to send my latest payslip that they never asked of....
I asks Agen't should I rather go to the store since to can't get this right? he responds by sayin "...If I feel that is a better option" The smug nature of the agent is just disappointing.
I was then contacted the same day by Vodacom's Hellopeter team.
I explained the situation... and he added I should send the Payslip so I sent it on the same day on the 27th March 2024. He promises It will be address.
Today I get contacted by Vodacom asking if I was helped already. Ladies name was Amanda.
I explain the situation again. She says the ***4 is expired. So Vodacom again just did not bother to proceed with my application.
She advised the best she can do is create a new one and sends me an email requesting my documents again, Reference for this one I think the 3rd one now is ***3.
...I've also gone to a store today but they did not have stock and advised me that the deal I'm looking for is ending on the 3rd April 2024.
So it's been 16 days since applying and still a problem.
The suppliers Vodacom is the problem or Vodacom is the problem. I really don't have faith this now one will be any different.
Vodacom please prove me wrong....
Says I now have to send my latest payslip that they never asked of....
I asks Agen't should I rather go to the store since to can't get this right? he responds by sayin "...If I feel that is a better option" The smug nature of the agent is just disappointing.
I was then contacted the same day by Vodacom's Hellopeter team.
I explained the situation... and he added I should send the Payslip so I sent it on the same day on the 27th March 2024. He promises It will be address.
Today I get contacted by Vodacom asking if I was helped already. Ladies name was Amanda.
I explain the situation again. She says the ***4 is expired. So Vodacom again just did not bother to proceed with my application.
She advised the best she can do is create a new one and sends me an email requesting my documents again, Reference for this one I think the 3rd one now is ***3.
...I've also gone to a store today but they did not have stock and advised me that the deal I'm looking for is ending on the 3rd April 2024.
So it's been 16 days since applying and still a problem.
The suppliers Vodacom is the problem or Vodacom is the problem. I really don't have faith this now one will be any different.
Vodacom please prove me wrong....