WHAT IS NOT A PROBLEM WITH VODACOM?

<p>It's difficult for me to pick one star as they deserve 0. </p> <p>1. Firstly, I had to struggle for about 6 months to transfer my contract from my ex's name onto mine. We both had to go in and sign on 2 separate occasions as our paperwork was lost! Then they did it incorrectly as well and we again had to sort out queries.</p> <p>2. Then they deducted more money on my debitorder than they should have on 1 November 2016. I called to rectify this and received an SMS stating that I would be refunded in 7-14 days. Still nothing. When I called again and again no progress was made. I have now called more than 15 times and spoken to numerous departments. On one occasion the calls were more than an hour. So I have now wasted approximately 10 hours of my life just to get the refund that I am entitled to. Weird, seeing as I pay every month and if I should not pay they would immediately take steps. But I have to wait 3 months for a refund which should have been paid in November already.</p> <p>3. We usually received SMS's that our data was only 4MB left. This has been discontinued and I used R300's airtime in one day due to their failure to send the low data SMS's. When I called about this I was informed that it is not just me and everyone is not receiving SMS's due to a technical problem. This has now been about 4 weeks and multiple data bundles and airtime used as a result thereof. </p> <p>I have been a loyal customer for more than 10 years and always spoke fondly of vodacom. I am extremely disappointed and now cannot wait for my contract to end so that I can switch service providers. I have never received such terrible service in my life.</p>