IR
Ian R
1 reviews | Active since Nov 2010
11 Oct 2023, 17:18
What is my mobile data consumed for??
Vodacom has been very helpful with a query I have where data is being consumed on mobile data that Vodacom has given me credit for.
However they cannot explain why more than 50% of my mobile data is used for Tumblr and iTunes or other unspecified data categories. I would appreciate getting a layman's answer to why services I do not subscribe to like Tumblr and iTunes is consuming my mobile data.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Oct 2023, 07:51 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Oct 2023, 07:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
IR
Ian R's updateReviewer Update
30 Oct 2023, 06:00Hi. I have had no follow up from Vodacom as promised. Still my biggest data consumption is for services that I cannot control or block and I want this explained ans stopped. I am buying data that I am not using. 70% is going to Tumblr which I don't have on my phone and Secure encrypted which nobody can advise what this is or how to disable.
IR
Ian R's update30 Oct 2023, 06:00
Reviewer Update
Hi. I have had no follow up from Vodacom as promised. Still my biggest data consumption is for services that I cannot control or block and I want this explained ans stopped. I am buying data that I am not using. 70% is going to Tumblr which I don't have on my phone and Secure encrypted which nobody can advise what this is or how to disable.