What Is Insurance For Then?

Hi,<br> <br> I took out a contract with Vodacom, last November. On the day I told the consultant to take out insurance on the handset using my prepaid sim card as I had no interest in the data and minutes that came with the contract sim card. A few months later when upon submitting a claim for my lost phone, I find out that the consultant had taken out insurance using the contract sim card.<br> <br> I called him to confirm if this was infact true, he confirmed that he had made an error. I then elevated this to the consultants manager, who took the claim on herself only to not receive any feedback on the progress of the claim. All this time, Vodacom and the insurance are getting the monthly payments from myself yet I am without a handset or feedback on the claim.<br> <br> I have since tried to get hold of the store managers boss, who seems to have been a bogus name/person as when I called the Century City store (where he is supposedly based) nobody knew who he is.<br> <br> I just need the number for the store managers boss's boss so that I can keep elevating this.<br> <br> Yours in frustration,