KR
Kerry R

1 reviews | Active since Jan 2019

25 Jan 2019, 13:42

What is happening Vodacom?

I have been with vodacom for years and have recently changed contracts and received a new number. The number I got appears to already be taken as I have received multiple sms's to two different people... Both of which are NOT me. I've received calls from random people too. I have also seen that my bill is more than double what it should be? Have I been charged for this other person's bills too?? I was also horrified to discover that vodacom now CHARGES loyal customers for caller ID??? This is a complete money-making scheme, I already spend a lot every month and I'm very disappointed by this.

0
Replies (1)
Vodacom
Vodacom's reply25 Jan 2019, 13:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team