JC
Joleen Coetzee-Kellerman
1 reviews | Active since Nov 2022
25 Nov 2022, 12:50
What is going on with Vodacom?
Since the 26 of October I have been struggling that Vodacom fix my account my debit order went off successfully and no payment was returned. I have sent them my bank statements on the 27th of October already and up to date this still haven't been resolved. Vodacom took my money via debit order and now they want to stop all my accounts I have with them because I don't want to pay them dubble. No communication in Vodacom what so ever because every second day they are phoning to tell my account is in arrears
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Vodacom's replyOfficial
25 Nov 2022, 13:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2022, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JC
Joleen Coetzee-Kellerman's updateReviewer Update
25 Nov 2022, 16:50I have send my bank statements to show the there where in fact sufficient funds and no payment came back due to insufficient funds please dubble check. As I went to the Vodacom shop near me and they also checked the bank statements and that the funds where sufficient. Please sort this mess out on Vodacom side
JC
Joleen Coetzee-Kellerman's update25 Nov 2022, 16:50
Reviewer Update
I have send my bank statements to show the there where in fact sufficient funds and no payment came back due to insufficient funds please dubble check. As I went to the Vodacom shop near me and they also checked the bank statements and that the funds where sufficient. Please sort this mess out on Vodacom side