1 reviews | Active since Mar 2017

28 Mar 2017, 09:00

What is Going on?

<p>Yesterday afternoon I received an sms stating I have 50mb left (12:25pm). Great so I decided to buy more data (1GB) (4pm), received the notification as normal stating it was succesful and I would receive an SMS once activated. At 20:30 data was depleted which I thought was not right, then realising the 1GB had not been activated. As of this morning it still has not been activated so I tried to buy a 100mb off your website (also stated succesful) am still waiting for both to be activated and I am now using out of bundle rates! Plus your website is having "technical issues". This is not on, I have now spent R178 on non-existing data + am now on out of bundle rates!!! Add this on to a very high phone bill which also makes no sense to me (it has literally doubled since last month and their is no possible way I used that much data). Whatever is going on I suggest you fix it as your once happy customers are starting to get annoyed.</p>

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Replies (4)
Vodacom
Vodacom's reply28 Mar 2017, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update28 Mar 2017, 14:50
Reviewer Update

2:50 pm and data has still not been activated but you will send me an SMS stating I have gone out of bundle R101.

Vodacom
Vodacom's reply03 Apr 2017, 13:42
Official

The reported instance has been reviewed and addressed.

Kindly refer to our correspondence communicated.

Warmest regards

Elroy

's update19 Apr 2017, 10:07
Reviewer Update

The correspondence communicated on the 4th April has not been put into practice, can I please have feedback on the matter.

Thank You