What is Going on?
<p>Yesterday afternoon I received an sms stating I have 50mb left (12:25pm). Great so I decided to buy more data (1GB) (4pm), received the notification as normal stating it was succesful and I would receive an SMS once activated. At 20:30 data was depleted which I thought was not right, then realising the 1GB had not been activated. As of this morning it still has not been activated so I tried to buy a 100mb off your website (also stated succesful) am still waiting for both to be activated and I am now using out of bundle rates! Plus your website is having "technical issues". This is not on, I have now spent R178 on non-existing data + am now on out of bundle rates!!! Add this on to a very high phone bill which also makes no sense to me (it has literally doubled since last month and their is no possible way I used that much data). Whatever is going on I suggest you fix it as your once happy customers are starting to get annoyed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
2:50 pm and data has still not been activated but you will send me an SMS stating I have gone out of bundle R101.
2:50 pm and data has still not been activated but you will send me an SMS stating I have gone out of bundle R101.
The reported instance has been reviewed and addressed.
Kindly refer to our correspondence communicated.
Warmest regards
Elroy
The reported instance has been reviewed and addressed.
Kindly refer to our correspondence communicated.
Warmest regards
Elroy
The correspondence communicated on the 4th April has not been put into practice, can I please have feedback on the matter.
Thank You
The correspondence communicated on the 4th April has not been put into practice, can I please have feedback on the matter.
Thank You
