What is going on?

Ok, so this is now my third and last complaint on Vodacom.<br> I quote below the last feedback I received from them on my requirement for a new contract.<br> <br> \On behalf of Vodacom, kindly accept our sincere apology for this instance resulting your social media posting.<br> I have requested a follow-up from our sales team, which since not responded to any request to update or revert back. We have since communicated this instance with our senior management team to intervene, they have acknowledged and review.<br> We have upgraded your account profile to a new system which is supposed to make these interactions seamless, and this I personally apologise having though discussed this instance with our Trade Partner Desk the it would be better for the customer to visit an outlet or the Vodacom Walk-in Centres which will be able to immediately assist. <br> Though we would always like to provide our customers positive feedback, please rest assured that your concern will remain open with our desk and once any feedback becomes available this will be communicated. \"<br> <br> I think that says it all. I approached a competitor YESTERDAY and will soon receive my new phone. And it is cheaper as well. "