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Suni P
1 reviews | Active since Apr 2011
20 Oct 2019, 11:23
What is FLEX, when i want to use my router??
I have a Vodacom router of which I AM PAYING FOR MONTHLY!!!! I have been connecting in the past with no problems, input the WIFI key and I’m connected! This weekend I found that I cannot connect promptly and not at all, unless I connect to a FLEX website!!! What the hell is that and I do not want it!! I want to use the minimal data that I am paying much for please!!! Can you kindly remove that FLEX redirection??? It is so so frustrating! This has cost me more monies to buy data to use as I couldn’t use my router connection!!!!!! Or am I ******** in how this FLEX works??? HELP ME PLEASE, thank you!!!
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Replies (4)
Vodacom's replyOfficial
20 Oct 2019, 15:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2019, 15:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Suni P's updateReviewer Update
22 Oct 2019, 11:16thank you i await for the call from your agent
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Suni P's update22 Oct 2019, 11:16
Reviewer Update
thank you i await for the call from your agent
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Suni P's updateReviewer Update
24 Oct 2019, 11:48no call with regards to the explanation of what FLEX is and why i cannot use my vodacom router!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Suni P's update24 Oct 2019, 11:48
Reviewer Update
no call with regards to the explanation of what FLEX is and why i cannot use my vodacom router!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Vodacom's replyOfficial
01 Nov 2019, 11:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply01 Nov 2019, 11:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team