SG
SAMUEL G
1 reviews | Active since Jun 2017
02 Feb 2019, 13:12
What is difficult in activating a simswap Vodacom?
I app**** and paid for a simswap on the 29th January 2019; up to this day (02/02/2019) Vodacom is unable to activate the new simcard - no explanation; I spend time on the phone with *********** consultants including the so called "back office" and "solutions office"
Very bad service.
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Replies (2)
Vodacom's replyOfficial
02 Feb 2019, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2019, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SG
SAMUEL G's updateReviewer Update
07 Feb 2019, 19:19In my honest view Vodacom does not care for their customers.
Till this day, my simswap problem is not sorted.
SG
SAMUEL G's update07 Feb 2019, 19:19
Reviewer Update
In my honest view Vodacom does not care for their customers.
Till this day, my simswap problem is not sorted.