What is customer service even

After years and years and years of being a vodacom subscriber, I am so annoyed by their insistence to force every customer to switch from an app that barely functions properly, to one that does not function at all. Then about all else, it is SO BUSY in that app it is ridiculous. The designers should be flayed!

Then lets get to content services that can just be added to your account by a miss click apparently. This they will stop for you after the fact that you have been billed, but they will not refund you, no no, you can stand on your head, but you will pay for this supposed "Content Service"

Props to the lady who helped me, who actually phoned me back. She is the only reason Vodacom gets a single star.