AS
Akho S
1 reviews | Active since Mar 2020
02 Dec 2025, 16:30
What I bought VS what I got (It was too good to be tru)
I took an online deal of 2 phones and included insurance, my invoice only shows the phone instalments excluding the insurance
When I received the devices I had to called Vodacom who referred me to the insurance people, called the insurance people and they referred me back to Vodacom who then referred me back to the insurance people who said I need to pay insurance per phone yet when I selected the option online it said nothing about insuring 1 phone when I selected the insurance option
Their stuff were full of attitude and unhelpful, they did not even request my details to see what I signed up for
Their deals was too good to be true
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
03 Dec 2025, 08:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2025, 08:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
