WHAT ********** SERVICE !

In May this year(2017) I phoned Vodacom to cancel my contract as I was going to get a new contract from MTN. The consultant convinced me to renew my contract as I was offered a better deal.

My offer was a Samsung S7 edge with 200min free talk, 100sms and 5GB data for R429 pm! Now who can say no to have 5GB of data. The conversation also was that there is no additional cost the package is for R429. First month I get an account for over R700 when I inquired the amount due to me and I was told that I am on a total different package as what was agreed on and on Vodacom system I have a Blackberry with 100min free talk and 500MG of data.

It took weeks for them to change to the correct package and every time you phoned to follow up you have to explain the whole story over again and gets sent from one operator to the next.

I HAVE requested a copy of the recording of the deal I had with the consultant who I spoke to in May no less than 4 times. OF COURSE I AM STILL WAITING FOR THAT !

One of the operators told me that I have exceeded my data and call limit which is why my account is R753. I had to point it out to the consultant to have a look at my statement my local cost was/ still is 0.00 Vodacom to others was / still is 0.00 Vodacom to Vodacom cost was / still is 0.00 Local data usage was / still is 0.00. So please explain to me how did I exceed my data usage if it shows a zero balanced.

This carried on for 3months every month the same old story, finally the consultant who I made the deal with contacted me try to explain to me how it works. “Mam your package is R629 pm and then Vodacom gives you R200 discount okay so my actual package is still R429pm as agreed telephonically in May!!!!!!!!!!!!!

After an hour conversation, arguing and getting very frustrated he worked out some formula that I still not agree on but then came down to Vodacom crediting me for more or less R1000.

Great thank you my account has not been billed for the month of September 2017. Needless to say I only received 2GB of data this month and no statement of account indicating a credit amount or what the credits are for. I am so fed up with Vodacom and don’t know how long it’s going to take these people to sort out my account.