What has happened with Customer Service

<p>I have been a customer of Vodacom for +-21 years and use to be proud of it! Lately I don't know what changes they have made to staff but they are now the same to me as a lot of businesses in SA -NO CUSTOMER SERVICE! I took out a data package over 2 years ago - my 1st account was over R3 000, it was investigated and nothing further happened with it. Since then I have NEVER had to pay more than the monthly subscription fee. This month I, all of a sudden, receive an account of R1 200! Tried the 1st time to speak to Customer Services just to be transfered from one agent to the next with the excuse of systems freezing etc. After being on the call for 25 min I asked to speak to a Supervisor and was transfered to their Resolutions Department where I was told that she is busy but will phone me back (Sfiso), needless to say I am still waiting for the call. The next evening I called again and got to an Agent that was able to assist - I checked if a call limit was still in place and to which number the warning smses were being sent as we have not been receiving them (therefore thinking we are in our data usage limit). Today to my surprise I receive an sms on the wrong cell number regarding the data usage! Phoned again, Agent told me she cannot assist and put me on hold while she looks for someone to help her help me! 11 min later I just put the phone down as I cannot do this with them any longer..... </p>