What has happened to Vodacom customer service?

My two star has now gone down to a one star. I tried to contact Vodacom via their Chatbot, after an hour of waiting and trying again, I have no feedback. I am not able to call or take calls on my contract number as my phone is in for repairs. My customer dissatisfaction is growing with Vodacom to the extent that I would not recommend them as a preferred service provider right now