WHAT HAS HAPPENED TO VODACOM?

Useless generic reply. Vodacom is very aware of my issue and had they taken action when approached the post on "hellopeter" would not have been necessary.

Now two days later and still no call received from consultant (as promised in Vodacom's reply). It is also noted that Vodacom's Customer Care do not accept any calls from my phone and their TOBI system is absolutely useless to address my issue. Appears to be a hopeless situation.

hellopeter has approached me for further ratings of Vodacom. On Friday (13 Dec 24) Vodacom phoned me and promised to rectify the problem asap. In all fairness, I will wait until coming Friday (20 Dec 24) to see what Vodacom delivers as that will guide further ratings/reviews.

A lady from Vodacom phoned me on Monday (16 Dec 24) about this hellopeter complaint. Promised to phone back the same day (public holiday) and if she could not find the appropriate detail she would definitely phone back by Tuesday (17 Dec 24). Guess what, it is Wednesday and still waiting.

Gentleman from Vodacom phoned me on Wednesday (18Dec 24) and gave me a waybill number for the collection. Also promised to phone me daily until the issue is resolved. Although I was at home and did not receive any calls from the courier, the courier's tracking system depicts "sender unavailable". Phoned the courier and a very helpful lady checked all the details (as this is not the first time this waybill has been used) and found it had another name (not mine) as the person to collect from. This has become a total comedy of errors.

Today (23 Dec 24): Vodacom called and asked if courier had collected phone, answered NO. Soon thereafter RAM called and gave waybill number (new one), verified address and promised collection today. This afternoon driver called and soon thereafter collected. Absolute textbook courier collection just pity this did not happen four weeks ago. Now awaiting Vodacom to receive the phone, cancel the upgrade, insurance and adjust stop order/refund accordingly.

Thank you for your prompt followup and effort over the festive season. The procedure regarding the device is fully understood. My Vodacom invoice (No HO-1FST8G) payable 30 December 2024 (viewed online) shows two lines depicting "Contract Cover Plus" is still active. Will monitor stop order amount at the end of the month. Regards

Device was returned and received (as per RAM's tracking detail) by Vodacom's Warehouse on 30 December 2024 at 08H11. Stop order of 31 December 2024 included payment for the returned cell phone as well as contract cover (despite Vodacoms promises of removal) for a part of November and December. The upgrade and insurance needs to be cancelled and over deduction on stop order be refunded asap. Regards

Got a SMS as receipt for device received by Vodacom's Warehouse on 2 Jan 25. Invoice (No HO-1GRXHF) for Jan 25 still displays "Handset Installment" for January owing and still no credit for handset installment for December nor November and December's insurance which needs to be refunded as I explicitly stated that I did not want any form of insurance. I just cannot believe that I have been supporting this company for so long without any hiccups and now this nightmare of inefficiencies delaying what should have been a simple upgrade.

All credits were received, i.e. stop order was for the correct end Jan 25. My problems are thus finally resolved. Hellopeter is a fantastic forum, especially where companies do not take your calls or accept emails. The only way to create an audit trail for NCC and/or ombudsman is by using this facility.