What Happened to My Airtime?

I must say that I’m really fed up with Vodacom. Just this past weekend I bought airtime to the value of R123, 3 * R12 and 3 * R29 all at which point I bought R4.50 and R5.00 Just for You data and the remainder of the airtime just disappeared.

Well, in truth it didn’t just disappear after my data bundles ran out it seems as the airtime was consumed by the internet. But the problem that I have with that is that I used to get SMSs that would alert me when my data bundles were nearly depleted and when they were actually depleted. I had the same complaint a few months ago and a Vodacom agent told me that they were under no obligation to notify me. Now that’s prejudicial because my wife, mother, mother-in-Law and brother all use Vodacom and get regular SMSs from the network notifying them of the status of their bundles and so why don’t I get the same treatment?

If this issue is not and I’m reimbursed of my all lost airtime then Vodacom has lost 5 customers within my immediate circle and perhaps many others. The last time this happened they gave me 1 GB promotional bundles but that amount won’t work this time around because of that I have gone through because of Vodacom.

Hoping to hear from them.