What happened to customer service - FRUSTRATED

<p>I did an online upgrade application on the 02nd January 2016, to change my contract from a smart S subscription to the red advantage and to get a Samsung S7 edge phone. When I enquired with your online call center on the 04th Jan, I was told that the application did not go through and that they would redo the application with me. We did the application and I was told that I don’t “qualify” and should talk to finance, I was then put through to customer service who did not know why I was put through to them and after answering security questions and explaining my whole situation was put through to finance who indicated that there is no problem on my account and was told it was a perfect account. I then requested to be put through to a supervisor to whom I explained the whole procedure again and she put me through to a very nice Indian lady who proceeded to do my upgrade, when I indicated that my preference will be the pink gold phone she said hold on she will check stock availability and with that our call was cut off (a total of 45mins passed from me starting the call), I then called back and they could not pick up who I spoke to and was told that I cannot upgrade now and should wait until month end and I do not qualify, by then I became highly irate and asked again to speak to the team leader… well 20 mins later no one bothered to come back to me on the line and I put the phone down. I called back the next day and a lady said she can see I was trying to do an upgrade and doesn’t know why it doesn’t go through, but took my number and said she will try again in the morning to do the upgrade and if it doesn’t go through she will call me…. Again no one has come back to me. Does Vodacom want my business? I currently have 6 contracts running with Vodacom and did an upgrade on another number of mine not long ago, which went smoothly, what is the problem now. Your call me back feature on your website does also not work and your chat online also not… whats the point</p> <p> </p>