What happend Vodacom?

<p>Good Afternoon All</p> <p> </p> <p>I recently, 13 April, submitted my change of ownership instore. I waited as instructed and received a Vetting notification Email, and all seemed in order. I wanted to remove my cell number from my fathers account and banking details, unto my own details and bank. We have been working like this for years now, seeing as I am with Vodacom since I first receive a cell phone. I pay my dad, much more than the contract is, he keeps the change. Happy Days.</p> <p> </p> <p>So, what really upsets me, is not the fact, that my porfolio is small, if they had looked into my bank statements, they would have noticed that I pay cellphone monies, but to my dad, there is references. It doesn't upset me that I have been a loyal customer for years, but that doesn't count for anything. It upsets me that it is to much trouble to send a sms or even an email stating that my application was accepted but my profile is not good, or any kind of feed back, from the store I handed in my application, or from Vodacom itself. </p> <p> </p> <p>I wanted to follow up with Vodacom, had a live chat session, with an agent that was clearly not up for the task, and the resolve..... go back to the shop with your id.</p> <p> </p> <p>I am just wondering what happend with the pro service that once was Vodacom. </p> <p> </p> <p>Thank you.</p> <p> </p> <p> </p>