What happen to your promise of a better service!!

I purchased 149 bundle for the Vodacom modem ***) on the 3 November 2015. I was unable to use the data bundle cause every time I connect to the laptop it shows connectivity on the Vodacom broad band but once I open the internet it shows not connected on the web page. I called the customer care 082 111 and spoke to various consultants with no satisfaction everyone saying try a new port. Today I tried again and spoke to Nkosana Laanga who told me to buy more bundles cause the other bundle expired. OH NO VODACOM YOU WILL REFUND ME CAUSE THIS CONSULTANT ONLY ENABLED THE APN SETTING TODAY AFTER NUMEROUS CONTACT WITH THE CALL CENTRE. I'm a student so money don't grow on trees for me. I want this sorted immediately and train your staff...Never had this kind of service before..