What happen to good proper service

This morning I phone Vodacom fibre to cancel may discreption because I am moving to a new address. I was explain how everything going to work and other products I can use it was fine untill I said I need to discuss it with my with the consultant name that assisted Dinse Morgan I did not like the way she handled this and she was very rude. After ending the call I phoned back and there was no manager, team leader or supervisor it scary to know and no supervision. I think after my notice period I will definitely go to another service provider and next year I close all my accounts with Vodacom this is not the first time I have this bad experience with Vodacom.