What exactly am I paying for?

Item: Vodacom
Rating: 2
Author: Mickey Walden-Smith

We've noticed that you've had some dropped calls. As SA's first & Best 4G network, we've given you 10 free VC-to-VC minutes to use by tomorrow 23:59. T&Cs apply

How about goving me better stability and better reception where I stay?! I don't want free minitues! I just want to be able to use what I'm paying for when I want to use it?!

If you did that, then you wouldn't have to give away free minutes!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Sept 2017, 10:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Sept 2017, 10:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Mickey Walden-Smith's updateReviewer Update

30 Sept 2017, 10:56

Unless they can actually come up with a workable solution, please don't wast my time. I have already lodged a signal issue for my business number and my personal mobile phone etc. a few weeks ago and nothing. So again, unless you are going to provide me with a workable solution, don't call me.

Mickey Walden-Smith's update30 Sept 2017, 10:56

Reviewer Update