What does one have to do to get service from vodacom

So since the 31 st of december trying to get a fiber line activated 17 calls to vodacom call centre Promises that second line assist team (back office) will contact me Nothing even a reply on hellopeter that they would call me in due course Ticked has been escculated but still nothing

How is it this hard to get a line activated

Timeframes given and not reached without any feedback or results