pC
pumla C
1 reviews | Active since Sept 2012
10 Jan 2022, 09:16
WHAT DO I NEED TO DO TO PROVE THIS IS MY NUMBER!!!!!!!!!!!!!!!
Dear Vodacom!!!!!
I am livid right now !!!!!!just for of the phone with your consultant Neo, I have been trying to do a sim swap since 12/01/22 I have been sent back and forth by your Call centre and branches. I have been to 3 different branches! Guys my life is standing still I need my number back so that I can PORT to a network that is taking their customers serious!!! I need my NUMBER!! What else do I need to PROVE this is my number. *** is where I can be reached! I was previously on contact now its prepaid!
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Replies (2)
Vodacom's replyOfficial
10 Jan 2022, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2022, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
pC
pumla C's updateReviewer Update
11 Jan 2022, 08:28When are you going to take your clients serious! In the 4 branches( Alberton4u & chartz ,Greeenstone & Boksburg.. they all have been complaining about the stupid system that has been implememted that made it to be impossible for the to do sim swaps for prepaid! i also feel ****ed beucase I had to buy contract sim pack for R63 but I am now on prepaid.
pC
pumla C's update11 Jan 2022, 08:28
Reviewer Update
When are you going to take your clients serious! In the 4 branches( Alberton4u & chartz ,Greeenstone & Boksburg.. they all have been complaining about the stupid system that has been implememted that made it to be impossible for the to do sim swaps for prepaid! i also feel ****ed beucase I had to buy contract sim pack for R63 but I am now on prepaid.