1 reviews | Active since Sept 2012
What customer service are you talking about!
I have been having problems with my wifi for over a week now. Calling the customer support daily. Every time the service agent writes down my story and gives me a reference number. Last 2 all my cases were closed as apparently the issue has been sorted out, but still, my wifi goes off in the early hours of every morning and comes on at around 8 am. Today I have not had an internet connection the whole day. This is impacting my ability to work and therefore affecting my livelihood. I keep getting told that a technician will call me, still no call. Vodacom and Vumatel cannot even agree on who is responsible for fixing this problem. I really don't care which one of them is responsible I just want this fixed. I am paying for a service I am not receiving! How is that for customer service! Who is going to compensate me for the income that has been lost?
I had no signal again this morning and my line speed is nowhere close to what I am paying for. My line speed is a tenth of what I am paying for.
A technician phoned me on Tuesday evening, but he was not able to do anything. His interest levels were very low. He said he will call me the following day, but I didn't receive a call.
I don't see how anyone can tell me that this issue has been resolved. This has been going on for 3 weeks now! Vumatel has sent me 2 SMS's now saying that they need to come out to check the devices, but still nothing. The service (or the lack thereof) I am receiving from Vodacom is worse than ever.
Vodacom expects me to pay my account on time. So I expect services to be delivered within a reasonable time frame as well.
I had no signal again this morning and my line speed is nowhere close to what I am paying for. My line speed is a tenth of what I am paying for.
A technician phoned me on Tuesday evening, but he was not able to do anything. His interest levels were very low. He said he will call me the following day, but I didn't receive a call.
I don't see how anyone can tell me that this issue has been resolved. This has been going on for 3 weeks now! Vumatel has sent me 2 SMS's now saying that they need to come out to check the devices, but still nothing. The service (or the lack thereof) I am receiving from Vodacom is worse than ever.
Vodacom expects me to pay my account on time. So I expect services to be delivered within a reasonable time frame as well.