What customer service? A concerned customer...

<p>I regrettibly upgraded my cellphone with Vodacom, thus extending my contract by another 2 years. At the time I was promised 10 GB of promotional data for 30-days due to my upgrade. Wow, my wife got 30 GB at MTN. However it's been more than a month since my upgrade and I still haven't seen my promotional data...</p> <p>Anyway after numerous interactions with *********** staff and many weekly e-mails week after week for more than a month the issue still hasn't been resolved.</p> <p> </p> <p>Surely it can't take this long to resolve a data issue, someone just needs to login to my profile and allocate the data right?</p> <p> </p> <p>I noticed a problem when I wanted to process my upgrade as I tried to phone Vodacom first, but I gave up when I realised they didn't know what they we're talking about as they couldn't answer my questions, which wasn't really complicated.</p> <p> </p> <p>I then decided to try upgrading online, which was much simpler as I could structure my own deal and didn't have to deal with *********** staff. I also tried to enquire about my promotional data, but hit a brick wall once again with staff whom couldn't help me so I resorted to the internet agian and loged and enquiry online. Although I received feedback via e-mails and phone calls nobody whom contacted me could actually help me or give me an answer, which is really frustrating.</p> <p> </p> <p>I'm not sure what happened with Vodacom's staff as I've been with them for 17 years and it's the 1st time I've experienced such bad service, which is a pitty as they're a great company with an awesome nework. It seems like their staff come out of the stone age as they know nothing and can't assist you with anything.</p> <p>I own and run my own business and if I treated my customers like this I would be out of business today.</p> <p> </p> <p>Come on Vodacom, it's time to get your ducks in a row, what has happened to a once great company? It's very sad and dissapointing when a great company becomes a rotten apple...</p> <p> </p> <p>A concerned and frustrated customer,</p> <p> </p> <p>Eugene De Jager</p> <p> </p>