What customer service?!

I decided to cancel my Vodacom contract (after having one for more than 20 years) since I work abroad and cannot do upgrades, etc. While on a short visit to SA recently, I visited the Vodacom branch in my home town to ask for assistance. The agents were lethargic, uninterested in helping / discussing the issue and couldn't give me the number to call to end my contract quickly enough so that I could leave and they could continue their private discussion. And then I called, and called, and called... no answer. I eventually reverted to the customer care email - and received a reference number, and another reference number... Simply no effort is made to assist or respond or even try to retain you as a customer. Disappointing experience! Will now just cancel my debit order and forget about Vodacom. Will advise people to search for a service provider that actually cares about its customers.