WHAT CUSTOMER SERVICE????!!
<p>After fighting for 3 months for my upgrade to be done, it has finally be done, but incorrectly. I am supposed to receive R350 airtime and 1gig of data. I have now been given R700 airtime and no data. I have tried to call the upgrades department and customer care a few times, been on hold for half an hour each time. Upgrades department i went from number 7 in line, to number 1 then back to number 2, then finally to number 1 and then back to number 3. This service is pathetic. </p> <p>You people are so quick to take our money and cut us off should we not have paid, but God forbid you actually try and help your customers sort out a problem.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
