1 reviews | Active since May 2016

02 Dec 2016, 10:14

WHAT CUSTOMER SERVICE????!!

<p>After fighting for 3 months for my upgrade to be done, it has finally be done, but incorrectly. I am supposed to receive R350 airtime and 1gig of data. I have now been given R700 airtime and no data. I have tried to call the upgrades department and customer care a few times, been on hold for half an hour each time. Upgrades department i went from number 7 in line, to number 1 then back to number 2, then finally to number 1 and then back to number 3. This service is pathetic. </p> <p>You people are so quick to take our money and cut us off should we not have paid, but God forbid you actually try and help your customers sort out a problem.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 10:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team