What Customer Service?

<p>Ever since my accounts were transferred from Nashua to Vodacom we seem to have issues every month. I currently have 3 queries with Vodacom.</p> <p>1. to extend the promo bundle I received on my last upgrade.</p> <p>2. To find out how 99MB of data was 'used' in less than 60 minutes. (This while I was on a call with a Vodacom agent)</p> <p>3. Move an expired contract number account to pre-paid.</p> <p>Three frustrating days, consisting of 8 phone calls, a trip to the Clearwater Mall Branch and I still have 2 queries outstanding. No escalation path for frustrated customers in the branch. My request to speak with the branch manager was also ignored. Answer from store staff when cut off from customer care after holding on for another 6 minutes - drive to Midrand to get resolution. Pathetic! You would think that your clever IVR would flag my number for feedback or a call back if 6 calls were cut off in one hour. You then have the cheek to call me and want to update my contract? I don’t think so. As soon as I can, I will drive to Midrand and cancel every contract that I can!!!</p> <p>Absolutely NO CUSTOMER SERVICE, No EASE of doing business with you at all!!</p> <p>A very grumpy customer!!!</p>