What client service?

Oh Vodacom, you really are not number one in customer service anymore! I have been trying to do a deal match upgrade for weeks now, but you never have stock of the phone I want. Everytime you give me new dates. The last date was the 5th of July, when I phoned, Amu from the call centre advised me that Kgomotso should have done a deal match and acceptance for me in order to do a back order deal, as the phones you did receive was reserved for clients on the waiting list. On Wednesday the 10th of July I finally got hold of Kgomotso, after having spoken to 2 other people to do the deal match request. Supposedly there is a 3 day turn around, today is day 4 and Kgomotso is not available to take my calls and nobody else seems to be able to assist me. How difficult is it to order a phone? Not only are you rediculously expensive and over priced, your client service has literally gone down the drain.