1 reviews | Active since May 2017
What are you doing with my airtime????
<p>In the past 3 weeks i have had to recharge my avcount with at least 2.5GB data / R350 after my contract data (which usually is enough for a month) was depleated in two weeks. I lodged a complaint at customer care services after it happend twice that I recharged with R99/1GB data and it was depleated by the end of the day while i spent the whole day working on uncapped wifi... all auto updates were also disabled in this time, Vodacom shop employees checked for this. I still have not heard back from customer care services about the investigation they promised to undertake. It has been two weeks and a lot more data/airtime lost withi minute ****erally!) after recharging! I am lodging this complaint because the Vodacom shop employees told me this is" the way to get answers or reactions out of Vodacom". Where is all my airtime going?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
