HVdM
Hannalie Van der Merwe

1 reviews | Active since May 2017

30 May 2017, 21:43

What are you doing with my airtime????

<p>In the past 3 weeks i have had to recharge my avcount with at least 2.5GB data / R350 after my contract data (which usually is enough for a month) was depleated in two weeks. I lodged a complaint at customer care services after it happend twice that I recharged with R99/1GB data and it was depleated by the end of the day while i spent the whole day working on uncapped wifi... all auto updates were also disabled in this time, Vodacom shop employees checked for this. I still have not heard back from customer care services about the investigation they promised to undertake. It has been two weeks and a lot more data/airtime lost withi minute ****erally!) after recharging! I am lodging this complaint because the Vodacom shop employees told me this is" the way to get answers or reactions out of Vodacom". Where is all my airtime going?</p>

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Replies (1)
Vodacom
Vodacom's reply31 May 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team