HVdM
Hannalie Van der Merwe

1 reviews | Active since May 2017

30 May 2017, 21:47

What are you doing with my airtime????

<p>In the past two weeks i have lost atleast 2.5 GB data after also losing al my contract airtime (which usually lasts me a whole month) in those two weeks. All auto updates was disabled in this time and I spent most of the days on uncapped wifi. Even while working on wifi al my data was drained within minutes! This morning again my ata was drained in literally 2 minute! Vodacom shop employees checked my settings and said I should complain about this on Hello Peter, because "thats the only way Vodacom will get back to you". I am shocked that even Vodacom employees dot trust their customer care services. I have been waiting two weeks for feedback on the investigation customer care said they would do... i cant load any airtime without it being gone in minutes. While my data is turned off?!</p>

0
Replies (2)
Vodacom
Vodacom's reply31 May 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Jun 2017, 08:15
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team