1 reviews | Active since May 2017
What are you doing with my airtime????
<p>In the past two weeks i have lost atleast 2.5 GB data after also losing al my contract airtime (which usually lasts me a whole month) in those two weeks. All auto updates was disabled in this time and I spent most of the days on uncapped wifi. Even while working on wifi al my data was drained within minutes! This morning again my ata was drained in literally 2 minute! Vodacom shop employees checked my settings and said I should complain about this on Hello Peter, because "thats the only way Vodacom will get back to you". I am shocked that even Vodacom employees dot trust their customer care services. I have been waiting two weeks for feedback on the investigation customer care said they would do... i cant load any airtime without it being gone in minutes. While my data is turned off?!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
