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Colleen C

1 reviews | Active since Apr 2014

16 Apr 2019, 13:29

What an awful experience by one of Vodacom's partners

This rating is not for Vodacom, but needing Vodacom to be aware of a negative experience I've had with one of their "partners" - Elite Mobile. Elite Mobile What an awful experience A review of Elite Mobile by Colleen C on 16 Apr 2019 Like Share Comment Report What an awful experience What a very disappointing, frustrating and overall worse customer service call I received from a lady at Elite Mobile (sorry after the very rude behaviour and attitude from this agent towards the end of our call, I completely let her name fly out of my head) - please check your recordings to my number ********** at 12h39 today (16 Apr '19). Completely talking over and through me when I could not provide information, ignoring the fact that I asked her who she thinks I'm talking to ... I don't have words. Please listen to that recording and tell me how someone like this can be trusted to deal with customers and to actually keep clients on board for Vodacom????? I am extremely infuriated"

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Replies (2)
Vodacom
Vodacom's reply16 Apr 2019, 14:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 Apr 2019, 15:38
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note, your concerns have been noted and this matter has been escalated to the relevant department. Dear Customer. Please accept our sincere apologies for the aggravation caused during your journey.

Regards
Vodacom Consumer Website Team